While the vast majority of My Sex Clinic programs are trouble-free and 100% result oriented, there are occasions when the program that we create do not work out as expected. (the numbers of such cases are negligible as per our experience). But when buyers face any problems with our treatment packages, our My Sex Clinic Guarantee* Program can be of great help.
My Sex Clinic Guarantee Features:
Covers your purchase amount (Item price (-) shipping cost) on all payment methods.
- Protects you against Item not received or Item not satisfactory via a refund / replacement.
- Easy channel to raise your claim. Get regular updates on your claims online.
- No restriction on number of claims filed with My Sex Clinic.
If not satisfied with your purchase on My Sex Clinic, we will replace or refund your entire amount (less shipping) within 20 days.
My Sex Clinic Guarantee* Buyer Protection Coverage Limit
Maximum up to Transaction amount (item price less shipment cost) paid for by the buyer to the My Sex Clinic.com
Coverage for the amount which you have paid using My Sex Clinic Gift Vouchers would be paid in the form of My Sex Clinic Gift Vouchers only.
In case of a dispute, extra charges paid for by the buyer (like Octroi, Custom duties) will not be covered.
Note: Retain the photocopies of the Cheque / Demand Draft / Bank Deposit slips and all offline correspondence with My Sex Clinic.com
Frequently Asked Questions:
- What is My Sex Clinic Guarantee*?
My Sex Clinic Guarantee* is a new program to provide buyers on My Sex Clinic a speedier resolution of their valid, true and correct claims for ‘Items Not Received’ and ‘Item Significantly Not as Described’. The program is primarily aimed at ensuring buyer satisfaction.
- The My Sex Clinic Guarantee* program shall be subject to such terms and conditions as shall be notified at the time of launch.
My Sex Clinic Guarantee* when a Buyer may files a valid, true and correct ‘Item Not Received’ or ‘Item not as described’ claims, My Sex Clinic will work with the buyer to ensure that the buyer either receives the product or a replacement. In the event the buyer is unwilling for replacement and or correction in the treatment package, then My Sex Clinic shall verify such claims and refund to the buyer the entire transaction amount [item price less shipping] paid by the buyer.
- What type of claims are accepted?
Through My Sex Clinic Guarantee*, a buyer may raise a claim if he has not received the item or is not satisfied with the item received.
- What kind of transaction is covered?
- Any transaction done on My Sex Clinic.com, is protected under My Sex Clinic Guarantee*.
- What is the amount covered under My Sex Clinic Guarantee*?
The entire amount paid by the buyer, less shipping amount is covered under My Sex Clinic Guarantee*.
- How do I file a claim with My Sex Clinic?
If the buyer is unhappy with his purchase done on My Sex Clinic, he can file a claim with My Sex Clinic through any one of the following:
- When can I file a claim with My Sex Clinic?
A buyer can file a claim with My Sex Clinic within 30 days of payment realisation. For PayPal transactions, payment realisation is confirmed when the trasaction is confirmed by PayPal. For non PayPal transactions, the realisation date will start once My Sex Clinic has encashed the payment.
- What happens if I file a complaint after the timeline is over?
If the buyer raises a claim after 30 days of payment realization, My Sex Clinic Guarantee* will not protect the buyer.
- Payment made via which mode is covered under My Sex Clinic Guarantee*?
Payments made via all accepted payment methods are covered for Item Not As Described claim. For Item Not Received (INR) claims, all payment methods except Cash on Delivery (COD) and buyer picks up and pays are covered.
- How will I receive my refund?
For PayPal transactions the buyer will receive a refund on the original payment mode. For non PayPal transactions the buyer will receive a Demand Draft or Check on his shipping address.
- Are there any conditions which I need to fulfill to be eligible for the claim?
Generally there are no conditions to be eligible for the program, but if My Sex Clinic identifies that you have violated My Sex Clinic policies & ecosystem, then My Sex Clinic may at its discretion stop processing claim requests from you under this program.
- My Sex Clinic Guarantee* Terms & Conditions
Under the My Sex Clinic Guarantee* Buyer Program, the following transactions or items are eligible for protection coverage:
The My Sex Clinic Guarantee* program will launch at 00 hours of 20th April 2010.
All disputes raised prior to this date will be processed through the existing Buyer protection program
My Sex Clinic Guarantee* program is designed to cover purchases made by Buyer on www.My Sex Clinic.com only. For purchases made on other My Sex Clinic site(s) or its partners the Buyer should approach the concerned site(s) for redressal as per the applicable dispute resolution process adopted by such site(s)
My Sex Clinic Guarantee* is My Sex Clinic India’s protection program which provides protection to Buyers for valid and genuine claims for (a) Item Not Received and (b) Item Significantly Not As Described.
Through My Sex Clinic Guarantee* program, My Sex Clinic does not provide any guarantee/ warranty to Buyers for products sold on My Sex Clinic against technical / manufacturing defects.
My Sex Clinic recommends / expects that Buyers read through the product details and guarantee information provided in My Sex Clinic or contact the customer support before completing their purchase(s) on My Sex Clinic.
Through My Sex Clinic Guarantee*, My Sex Clinic will not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller.
Registering claims does not automatically entitle the Buyer to a refund or replacement for the Buyer for product purchased. My Sex Clinic will verify the claim so raised and may process only such claims that are at My Sex Clinic’s sole discretion, valid and genuine.
For claims against Sellers for Item Not Received or Item Significantly Not As Described, My Sex Clinic after duly verifying the validity and genuiness of such claims, may require the Buyer to provide additional information. On receipt of such additional information that substantiates the claim, and where My Sex Clinic is satisfied that the said claim is valid and genuine, then My Sex Clinic will work to provide the product / replacement for the product purchased to the Buyer. In the event that My Sex Clinic is unable to send the product / replace the product to the Buyer, My Sex Clinic will provide a refund to the Buyer.
My Sex Clinic shall verify the claim raised by Buyers and for the purpose of verification has the right to inform Buyers to submit adequate proof as deemed necessary by My Sex Clinic to substantiate the claim.
Claims raised post 30 days after the date on which the payment was realized by the Seller may not be entertained.
My Sex Clinic Guarantee* is a time bound and definitive process and members are required to strictly adhere to the timelines provided to the Buyers.
Where the Buyer does not respond within the time lines provided, My Sex Clinic may at its discretion close the claim.
My Sex Clinic shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever, that may be incurred by any Buyer.
My Sex Clinic shall be entitled to claim from a Buyer any losses, costs expenses that My Sex Clinic may have to incur due to any false/misleading claim and/or information provided by such Buyer.
Claims of the nature of ’Buyer remorse’ (i.e. instances where items are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program
All communication with Buyers will be, on their email (ID registered on Website)
If My Sex Clinic has suspicion or knowledge, that any of its members are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then My Sex Clinic may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the user id of such member and/or disqualify that member and any related members from availing protection through this program.
My Sex Clinic reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, My Sex Clinic may at its sole discretion suspend, block, restrict, cancel the user id [and its related user ids] of such user and/or disqualify that member and any related members from availing protection through this program.
Decisions made by My Sex Clinic under the My Sex Clinic Guarantee* program shall be final and binding on its members and buyers.
My Sex Clinic reserves the right to modify / discontinue My Sex Clinic Guarantee* program without any prior notice period to its members.